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Privacy Policies:
When you make a purchase at our website, we collect your full name, billing address, shipping address, telephone number, email address and payment information (including credit card number).
When you create an account at our website, we collect your full name, email address and password.
When you choose to submit a questionnaire or schedule an appointment, we collect your full name, email address, zip code and gender.
From your transactions and other interactions with us, we collect information concerning the specific products or services you purchase or use.
When you ask us a question, we collect your name, email address or other contact information.
We may collect certain demographic information (such as gender or age) and information about your interests and preferences if you provide them.
When you subscribe for email updates or offers, we collect your e-mail address.
From time to time, we may collect general, non-personal, statistical information about the use of our website, such as how many customers visit a specific page on the website, how long they stay on a page and which hyperlinks, if any, they click on. We collect this information though the use of cookies and other tracking technologies, which are discussed below. We may also collect certain standard information that your browser sends to every website you visit, such as your IP address, your browser information (including browser type, capabilities and language), your operating system, the date and time you accessed the website, and the website from which you linked to our website. We collect this information in order to determine which areas of our website are most popular and to enhance the website for our customers. It is our policy not to link this aggregate information to your personal information.
We use collected information to complete your purchase transactions and provide the services you request, to send you updates and offerings through the email and direct mail, to contact you about the status of your orders, to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions offered by Karen Karch.
We do not share collected information with any third-party company.
If you have registered for an account or made a purchase, you may view and update your account information by logging into the "Online Account" section of the website with your email address and password. Once logged in, you can view or update your name, address, telephone number or email address. You can also call, write or emailinfo@karenkarch.com to access or update any of this information.
Other Policies:
Tax, shipping charges, and credit cards:
8.375% sales tax applies only to orders shipped to New York State.
Karen Karch accepts American Express, Visa, MasterCard and Discover. You will be charged at the time your order is confirmed via email.
We ship all our jewelry using Federal Express and Federal Express Internatioanl priority. We insure all our shipments with a private insurance company to ensure safe arrival. A signature is required for all shipments with no exception; please be sure to arrange shipment with us for a day when someone can be available to sign. We are not able to ship to P.O. boxes. In reference to international shipping; customs duties vary by country and are solely the responsibility of the purchaser.
Domestic shipping: begins at $55.
International: $150.
Availability, Cancellations, Returns, and Exchanges.
All items on the Karen Karch website are subject to availability. In the event that an item is not immediately available, you will be notified via email and given the opportunity to cancel your order, or to join the waiting list for an item.
You may return a full price stock item within 14 days of purchase, for exchange and/or store credit only. Store credit is valid for 2 years from date of issue. All items purchased using store credit are a final sale; no further exchanges are permitted. All promotional discounts or sale items are final sale. If you wish to return an item, please contact us for a pre-paid shipping label, which will allow us to insure your shipment. Returns shipped to us in any other way are solely your responsibility in case of loss, theft, or damage. Returned merchandise must be in perfect condition upon its arrival; please pack returned merchandise properly or contact us for instructions.
All custom orders are final sale. Additional modifications are priced based on work required. A Karen Karch sales associate will work with all clients personally and closely for custom orders.
Security:
All online transactions with Karen Karch are secure. We use Secure Sockets Layer (SSL) technology, allowing safe transmission of all your information. This makes the use of a credit card on our website as safe as using your credit card in person at our store.
Cookies:
A cookie is a little piece of text that asks permission to be placed on your computer's hard drive. Its purpose is to let you browse our store and put things in your shopping cart or wish list and leave them there for as long as you want. When you return to our site, the site will be able to recognize you as a returning visitor and will remember all your information. We know that some people have concerns about allowing their computers to accept cookies, but in talking with many of our clients, we feel that the benefit everyone gains from using cookies properly is worthwhile.
Legal:
This Web site (excluding any links) is owned and controlled by Karen Karch from its offices within the State of New York, United States of America. By accessing this Web site, both you and Karen Karch agree that the statutes and laws of the State of New York, without regard to conflict of laws, will apply to all matters relating to use of this Web site. In addition, you agree to the exclusive personal jurisdiction and venue of the Superior Court of New York County and the United States District Court for the Southern District of New York.
Visitors to this Web site are responsible for their own compliance with local laws regarding Web site use and access
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