CUSTOM DESIGN FAQ

What is the lead-time?

4-10 weeks if the client provides the stones and metal. 12-16 weeks if we need to source a particular gem or create complex designs.

Can I use my own stones?

Yes, of course.

Can I bring metal to use?

Yes, we accept metal to sell as scrap for credit towards your piece.

What is the required deposit?

Free consultation.

Initial CAD design and deposit:

  • Tier 1: Under $2,500 - $75 USD
  • Tier 2: $2,501 - $7,500 - $150 USD
  • Tier 3: Above $7,501 - $225 USD

50% deposit after design approval. 

How do you create custom pieces?

We use 3-D Modeling on a CAD to create your design in the most precise way, then send it out to cast. Lastly, we complete the setting and handwork in our nyc studio.

Is custom more expensive?

Not necessarily. Some custom work can be similarly priced to our ready-made pieces. More complex pieces may have an additional fee. Those fees (if applicable) will be disclosed during the design consultation.

How do you price custom?

It’s based on material costs, level of difficulty, and labor time.

What is your return policy on custom?

All custom orders are non cancelable, non exchangeable, and non refundable. Please consider this when making your selection.

What metals do you work with?

- Silver

- Gold: 10k, 14k, 18k (yellow, rose, white, blackened white)

- Platinum

- Recycled Metals 

What is the difference between 10k, 14k & 18k

Pure gold is 24k which is too soft for jewelry.

10k is 41.7% pure gold

14k is 58.3k pure gold

18k is 75% pure gold

The color and hardness varies slightly.

What is in gold and what makes the color vary?

Silver, copper, or zinc to make the piece more durable.

How do you blacken the metal and which kinds can be blackened?

We plate with ruthenium (rhodium) in-house to create a metallic jet-black outer surface layer, which does wear away with time. Beneath, we use solid white gold or silver.

How do you come up with ideas?

It can be a mix of your ideas / gems and previous designs we’ve made that begin the process. Our favorite custom designs are the most challenging where we have to think out of the box. All custom projects are not created equal so please consult directly with us in studio or via email regarding time from concept to completion.