SHIPPING & RETURNS

We want you to enjoy your piece and much as we loved making it for you. However, we understand that sometimes things change. Should you need to request a return for any reason, please see the below details:


RETURN POLICY: 

Karen Karch will accept the return of full-price items for a refund, exchange, or store credit. To qualify for a return, all jewelry must be clean, in its original unworn condition, and in the original undamaged packaging. Product can not be sent back for return in a soft pack envelope, it must be placed in a hard shell box to avoid any potential damage in transit.

  • All returns must be communicated within 7 days of receiving your order. Please email: sales@karenkarch.com or call: 212.965.9699.
  • Orders eligible for return will receive a Return Merchandise Authorization number within 2 business days of contacting us. 
  • Once we provide the RMA, it is to be filled out completely with the details of your return. Please email back to sales@karenkarch.com
  • A prepaid shipping label can be created for you, allowing us to insure your return shipment. All shipping fees are non-refundable and will be deducted from the refund amount. (Returns shipped via alternative labels are the responsibility of the customer. Karen Karch will not be responsible in case of loss, theft, or damage.)
  • Returns must be shipped within 14 days of the original delivery date.
  • Refunds will be issued in the original form of payment less all shipping costs. 
  • We reserve the right to deny credit if the merchandise returned does nor meet our return policy requirements.
  • Please allow 7-10 business days to process your return.
  • We will email a copy of the approved RMA when the return is complete.

SPECIALIZED/ALTERED ORDERS:

Any time a piece is altered from the studio, including sizing, engraving, and/or other adjustments it’s considered a custom order. All custom orders are non cancelable, non exchangeable, and non refundable. Please consider this when making your selection.

CUSTOM ORDERS/SERVICES:

To initiate a custom order, please email sales@karenkarch.com.

Please note, for all customs jobs, an initial CAD is required to design your order to speck and account for any variations, additions, or omissions the client chooses to make during the initial design discovery. The CAD Fee is below and is rolled into the cost of the project.

  • Tier 1: Under $2,500 - $75 USD
  • Tier 2: $2,501 - $7,500 - $150 USD
  • Tier 3: Above $7,501 - $225 USD

Pending approval of design and confirmation of project, a 50% deposit is required to start the design process. Once we begin, all orders are non cancelable, non exchangeable, and non refundable.

All custom projects are not created equal so please consult directly with us in studio or via email regarding time from concept to completion.

DOMESTIC SHIPPING AND DELIVERY:

  • All orders are packaged and shipped from our New York City studio. Please allow 5-7 business days from the time of your order to receive order updates to include final invoice and tracking information. 
  • We cannot ship to PO Boxes.  
  • If your order is less than $1999, it will be shipped via USPS. Please allow 5-7 business days from the time of your order to receive order updates to include final invoice and tracking information. 
  • If your order is $2,000 or more, it will be shipped via FedEx 2-Day, signature required. Please allow 5-7 business days from the time of your order to receive order updates to include final invoice and tracking information. We will contact you to confirm availability for the day the package is to arrive. We can also ship to a qualified location to be held for you at your request. For additional special requests, please email sales@karenkarch.com.

INTERNATIONAL SHIPPING AND DELIVERY:

  • All International Orders are Final Sale. No returns, exchanges, or refunds will be considered.
  • The customer is responsible for all taxes and duties imposed by their country of residence. VAT, Customs, etc.
  • All international orders will be shipped via USPS.
  • If your order is less than $1999, it will be shipped via USPS. Please allow 5-7 business days from the time of your order to receive order updates to include final invoice and tracking information.
  • If your order is $2,000 or more, it will be shipped via FedEx 2-Day, signature required. Please allow 7-10 business days from the time of your order to receive order updates to include final invoice and tracking information.